POLISHEDURBAN.BIGCARTEL.COM will NOT charge any customer with Hidden fees on their order. All fees and charges will be calculated and displayed after you have entered your shipping information and selected your shipping method. In order for our system to display an accurate shipping fee, please be sure to enter the correct shipping method. Otherwise, your order will be delayed. Please review the details of your order and inform us of any mistakes so that we can expedite the processing of your order.Shipping Methods Orders usually take 2 business day for processing 1. 2nd Day (2 business days for delivery)2. Ground Shipping (5 to 10 business days for delivery)3. USPS Priority Mail (for APO, FPO, VI, GU address)4. Free Standard Shipping (5 to 14 business days for delivery to US 48 continental states) with the use of coupon code FREESHIP (cannot be combined with other other offfers) 5. International Shipping (Please read our International order policy)Important: We do NOT accept any customer's own shipping account (Federal Express, DHL/Airborne, UPS or any other company) for any order.Shipping Terms & Conditions All orders to be processed within approximately two BUSINESS days, provided the items are in stock and there are no problems with the payment verification.POLISHEDURBAN.com does not guarantee same day shipping. Orders will not be processed on weekends and holidays. Orders placed on Friday will be processed on the Next Monday even air shipment, so Ground shipment will be more economical.In order to process your order smoothly, we strongly recommend you to use the same address for your shipping address and billing address. Otherwise, your order will be delayed for further verification.Once a package is dropped off to our carrier for delivery, we will not have any control over the package; therefore, we can not make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help resolve the dispute at our best ability, yet we will not be held responsible or liable. POLISHEDURBAN.com requires an adult signature on any package over $400.00 in value.To CANCEL or MODIFY your order, please contact us at (901)649-9567 BEFORE 5pm PST. We will try to help, however during company regular order processing procedure, we can not guarantee any cancellation and modification.Please note: (1) we do accept EMAIL ORDER CANCELLATION(2) we will be able to cancel or modify your order after order has been processed (normally 2pm PST every day).